Wayside is growing more and more every day, bringing more and more people into our thriving community.
Please note, before you submit an application to work at Wayside Chapel that we are firm in our belief that we must embrace all efforts within our remit to manage and mitigate the spread of COVID-19. Therefore, we have made it mandatory for all staff and volunteers to be vaccinated against COVID-19. For more info, click here and get in touch with any questions.
Community Services Worker (Casual)
About the Position
We are seeking to expand our existing team of Community Services Workers and are looking for dedicated and passionate people to join our welcoming and inclusive team.
This recruitment drive is focussed on increasing our Casual Pool across two areas of Wayside Kings Cross.
Community Services Centre Kings Cross – 7 days a week – Open 9.30am-9.30pm
Aboriginal Cultural Centre Kings Cross – Monday to Thursday – Open 9.30-4.30pm
The Community Services Worker is responsible for welcoming visitors to Wayside, ascertaining and responding to their immediate needs such as practical assistance and crisis referrals, and maintaining a safe space including appropriate management of incidents.
If you are working in our Aboriginal Cultural Centre, you will work in a small close knit team to support and empower first nations visitors to promote their independence, self-determination and self-worth. We foster a welcoming, smaller and culturally safe environment.
- Greet visitors, build rapport, conduct basic assessment of need and direct visitor flow through the service;
- Provide visitors with information on Wayside services and other local services;
- Manage the provision of practical assistance including allocation of showers, toiletries, emergency clothes and emergency meals;
- Provide crisis support and respond to immediate visitor issues such as lack of housing, mental health crises and other health emergencies;
- Refer visitors to care coordination staff when appropriate;
- Maintain a safe environment through monitoring visitor behaviour and managing incidents as they arise, including dealing with aggression and AOD/overdose;
- Develop and deliver various activities to assist with visitor engagement
Selection Criteria – About you:
- TAFE level qualifications in Community Services Work, Mental Health, Alcohol and Other Drugs or other relevant area and/or extensive experience in the areas of addressing the needs of disadvantaged populations
- Experience working with at-risk populations and understanding of related issues, both practical and systematic (including but not limited to Juvenile Justice, Aboriginal and Torres Strait Islander, CALD, trauma, homelessness, mental health, alcohol and other drugs)
- Knowledge of and ability to operate with regard to trauma informed principles
- Initiative, flexibility and the ability to work in a demanding environment
- Ability to work as part of a team with a commitment to sharing knowledge and expertise and supporting Wayside culture
- Understanding of community-based model of care and commitment to the mission, vision and values of Wayside.
Application and Recruitment Process
- Applicants should provide their resume and a cover letter outlining how your skills and experience meet the selection criteria, via the link in the job ad.
- Please also include in your cover letter your available days/times for work
Applications will enter a candidate pool, from which a shortlist will be made based on merit, interest, availability and need of the organisation.
- Applications will be reviewed as submitted, so please apply right away.
Head of Programs
About this Position
The Head of Programs is responsible for the strategic direction, growth, management, and leadership of visitor services at Wayside. Reporting to the General Manager, you will play a crucial role as a member of the Executive Team in leading the implementation of the Wayside Chapel’s organisational strategy, along with the delivery and ongoing improvement of all activities within the Wayside Program function.
You will lead a large multi-disciplinary team (100 plus staff) total across two sites King Cross and Bondi to scale and strengthen the position of current programs. You’ll also draw on your strong leadership. You will know how to inspire people towards Wayside vision and mission.
This is an exceptional opportunity for a passionate, results-driven and experienced executive leader to deliver impact for communities experiencing homelessness and social isolation.
- Lead, direct and manage the Wayside program function and operations covering Care Coordination, Aboriginal Cultural Centre, community space, Wayside Health, Pathways and Women Centre to ensure quality, responsive and appropriate services are provided to the Wayside visitor community.
- Provide high level strategic advice, forecasting and planning local demand for services, benchmarking and reporting performance and risk mitigation measures to enable the provision of locally tailored responsive services.
- Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient, cost effective and in line with Wayside mission and vision and to action necessary improvements as required.
- Lead and manage accountability, governance and risk management across the function to ensure delivery in line with the Wayside Mission, Vison, Code of Conduct, Risk Management Framework and other relevant organisational policies.
- Provide change management and leadership across Wayside to strengthen a shared understanding of and support for organisational goals and activities.
- Work with Executive team to translate strategic direction into operational goals and build a shared understanding of the link between these and core business outcomes.
- Experience in managing services for disadvantaged communities, including managing large multidisciplinary teams
- A demonstrated understanding of the complexity of issues facing disadvantaged communities
- Experience in managing complex and contentious issues relating to service delivery
- Experience in leading significant change in a high growth environment
- Experience in service design and planning
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.
To apply, please follow the link. Include your CV and a covering letter detailing your motivations and relevant experience. For more information, please reach out to Tom Stevenson, Talent Lead [email protected]
Email: [email protected]
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Offers of employment to the successful applicants is dependent upon completing a Police Check and Working with Children Check prior to commencing employment.