Join our mission creating a community with 'no us and them'.
Who we are
Since 1964, Wayside Chapel in Kings Cross has been a source of unconditional love, care and support for those in need. Operating under the Love Over Hate banner, our programs and services aim to provide essential health, welfare, social and recreational support to the most marginalised members of our community. Every year, thousands of individuals seek assistance at our Kings Cross and Bondi centres to access these vital services.
At Wayside Chapel, we’re clear about what we hold dear, and we take care that our intentions, words and behaviours align with those beliefs. Our values are central to everything we do. They guide us to achieve our mission of fostering an inclusive community, eliminating the divide between ‘us and them’, and offering a safe haven for people from all walks of life.
Our Values
Be Connected, Be Courageous, Be Curious, Be Collaborative.
Data & Impact Lead (part-time)
About the Position
Wayside is seeking an experienced and motivated individual for the role of Data and Impact Lead on a part-time basis, 3 days per week. This role would suit someone with a passion for using data to inform the development, implementation and management of programs and services to improve outcomes for the community.
As Data and Impact Lead, you will be responsible for interpreting data to provide insights to inform Wayside’s service delivery, performance and impact. To achieve this, the role will partner with our frontline teams to undertake research, create insights, and make recommendations, to inform Wayside program development and strategies. Reporting to the Head of Programs this role is vital to Wayside’s continued ability to provide services in line with our mission of creating a community with ‘no us and them’.
Key Responsibilities
- Undertake research and data analysis work to inform and deliver on strategic priorities.
- Undertake research on complex matters and prepare recommendations, reports, guidelines, briefings, discussion, and strategy papers.
- Identify and act upon opportunities for process and systems improvement.
- Develop and implement outcomes monitoring frameworks for practice areas, services and systems change initiatives.
- Rigorously evaluate our service models and change initiatives to understand and demonstrate our impact.
- Collaborate with the Grants Manager to ensure grant applications reflect project scope, resourcing requirements and budgets.
- Collaborate with external parties such as Universities to conduct ethically approved research at Wayside sites and with the Wayside community where informed consent is given.
About you
- Tertiary qualification or specialised training in a field with an emphasis on quantitative data analysis, such as the social sciences, public policy, or computer science;
- A minimum of two to three years post graduate experience in a related role;
- A track record of successfully delivering a portfolio of projects;
- Demonstrated experience extracting, transforming, loading and reporting on quantitative data to inform decision-making, especially in constructing and managing interactive reports using business intelligence and data visualisation tools;
- A passion for developing, understanding and harnessing evidence to improve service delivery, inform decision making and influence systems change to end poverty in all its forms.
What’s in it for you?
- Five weeks Annual Leave
- 17.5% annual leave loading
- $15,9000 of your annual salary tax free through generous NFP salary packaging
- Flexible/hybrid working option
- 10 Days Paid Cultural and Ceremonial Leave
To apply, please follow the link. Include your CV and a cover letter detailing your motivations and relevant experience. For more information, please reach out to Lyndon Yeung, Talent Coordinator, at [email protected]
The successful applicant will require two COVID-19 vaccinations and a booster.
Community Services Worker
(part-time)
The Community Services Worker, part of our dedicated frontline team, is the first point of contact for members of our community accessing Wayside services, with the primary duty of the role to maintain a safe, welcoming and inclusive space for our visitors. The Community Services Worker provides practical assistance alongside providing crisis support and responding to immediate needs such as lack of housing, mental health crises and other health emergencies.
Wayside is recognised for our model of service delivery and the Community Services Workers are responsible for providing direct care to support our diverse and vulnerable community, in line with the Wayside mission and values.
The Community Services Worker will work across both our daytime and evening programs, operating out of our Kings Cross Community Services Centre and the local area:
- Wayside operates 7 days per week, shifts are varied between 8:30am – 10pm.
- Daytime programs and services, includes our Community Care Program, accompanying visitors to external appointments.
- Evening programs and services, includes our Outreach service, providing outreach in and around Kings Cross.
Key Responsibilities
- Greet visitors, build rapport, conduct basic assessment of need and direct visitor flow through the service
- Assess visitors in line with Wayside criteria to ensure suitability to access services
- Provide visitors with information on Wayside services and other local services;
- Manage the provision of practical assistance including allocation of showers, toiletries, emergency clothes and emergency meals;
- Provide crisis support and respond to immediate visitor issues
- Develop and deliver various activities to assist with visitor engagement
- Participate in interagency meetings when required and ensure Wayside offers a consistent and professional presence. Explore opportunities to expand relationships and collaborative work with local service providers;
- Maintain a safe environment through monitoring visitor behaviour and managing incidents as they arise, including dealing with aggression, challenging behavioural issues, substance use, overdose, suicidal ideation, complex and co-occurring mental health presentations
- Record accurate and timely data and information and effectively use available systems; This includes internal systems to record program statistics, check-in, visitor flags, CIMS and other systems utilised in interagency meetings;
- Ensure a safe and inclusive space is maintained by responding to behaviours of concern through appropriate management and de-escalation strategies
About you
- TAFE level qualifications in Community Services Work, Mental Health, Alcohol and Other Drugs or other relevant area, and/or extensive experience in the areas of addressing the needs of disadvantaged populations;
- Experience working with at-risk populations and understanding of related issues, both practical and systematic (including but not limited to Juvenile Justice, Aboriginal and Torres Strait Islander, CALD, trauma, homelessness, mental health, alcohol and other drugs);
- Knowledge of and ability to operate with regard to trauma informed principles;
- Initiative, flexibility and the ability to work in a demanding environment;
- Ability to work as part of a team with a commitment to sharing knowledge and expertise and supporting Wayside culture;
- Understanding of community-based model of care and commitment to the mission, vision and values of Wayside.
What’s in it for you?
- Five week’s Annual Leave
- 3 additional days of Flex Leave
- 17.5% annual leave loading
- $15,900 of your annual salary tax free through generous NFP salary packaging
- 10 Days Paid Cultural and Ceremonial Leave
- Comprehensive Employee Assistance Program access
- Access to external clinical supervision
The successful applicant will require two COVID-19 vaccinations and a booster.
Community Services Worker, Aboriginal Cultural Centre
(casual)
Key Responsibilities
- Greet visitors, build rapport, conduct basic assessment of need and direct visitor flow through the service;
- Coordinate and manage the ACC visitor space to ensure a safe and welcoming environment including maintaining cleanliness, preparing kitchen for self-service meals (breakfast and lunch), and monitor food supplies;
- Assess visitors in line with Wayside criteria to ensure suitability to access services
- Provide visitors with information on Wayside services and other local culturally appropriate services;
- Manage the provision of practical assistance including allocation of showers, toiletries, emergency clothes and emergency meals;
- Provide crisis support and respond to immediate visitor issues such as lack of housing, mental health crises and other health emergencies;
- Maintain a safe environment through monitoring visitor behaviour and managing incidents as they arise, including dealing with racism, aggression, challenging behavioural issues, substance use, overdose, suicidal ideation, complex and co-occurring mental health presentations.
- Promote cultural safety and awareness in the ACC space and across programs
About you
- TAFE level qualifications in Community Services Work, Mental Health, Alcohol and Other Drugs or other relevant area, and/or extensive experience in the areas of addressing the needs of disadvantaged populations;
- Experience working with at-risk populations and understanding of related issues, both practical and systematic (including but not limited to Juvenile Justice, Aboriginal and Torres Strait Islander peoples, CALD, trauma, homelessness, mental health, alcohol and other drugs);
- Knowledge of and ability to operate with regard to trauma informed principles;
- Initiative, flexibility and the ability to work in a demanding environment;
- Ability to work as part of a team with a commitment to sharing knowledge and expertise and supporting Wayside culture;
- Understanding of community-based model of care and commitment to the mission, vision and values of Wayside.
What’s in it for you?
- Comprehensive Employee Assistance Program access
- Access to external clinical supervision
- A career where you can make a genuine impact with the community
To apply, please follow the link. Include your CV and a cover letter detailing your motivations and relevant experience. For more information, please reach out to Lyndon Yeung, Recruitment Coordinator [email protected]
The successful applicant will require two COVID-19 vaccinations and a booster.
People and Culture Business Partner (full-time)
Key Responsibilities
- Provide responsive support and coaching to leaders on policy matters related to workforce management including recruitment, establishment, employee’s performance, teamwork, organisational structure, industrial matters, and resolution of grievances, disciplinaries and complaints
- Provide end-to-end recruitment support including advertising/sourcing, screening, interview scheduling, interviewing, background checking and offer management
- Create, implement and coordinate the preparation of the ongoing Learning and Development framework in partnership with the People and Culture team
- Maintain the content of Waysides online induction program, ensuring material is reviewed and updates continually in line with Wayside requirements and feedback received
- Administers the human resources component of Employment Hero, the Wayside Chapel Human Resources Information System (HRIS)
About you
- Minimum 1 year’s experience working within a People & Culture function within the community/NFP sector
- Tertiary qualifications in human resources management or equivalent
- Highly developed influencing, relationship building and customer service skills
- Demonstrated experience in Award interpretation, SCHADS award an advantage
- Experience in the development, review and application of human resource policies, programs and practices
- Demonstrated capacity to undertake human resource projects and implement related initiatives, including the ability to initiate and respond effectively to change
- Ability to work in a team environment, often under tight time constraints, to achieve team and organisational goals
What’s in it for you?
- Five week’s Annual Leave
- 17.5% annual leave loading
- $15,9000 of your annual salary tax-free through generous NFP salary packaging
- Flexible/hybrid working option
- 10 Days Paid Cultural and Ceremonial Leave
To apply, please follow the link. Include your CV and a cover letter detailing your motivations and relevant experience. For more information, please reach out to Caitlin Cooper, People Operations & Partnering Manager [email protected]
The successful applicant will require two COVID-19 vaccinations and a booster.
Operations Manager, Aboriginal Cultural Centre (Identified)
(full-time)
The Operations Manager for Wayside’s Aboriginal Cultural Centre is an Aboriginal Identified senior management position. The role is responsible for leading a culturally responsive Visitor Service program aimed to improve the lives for the Aboriginal and Torres Strait Islander community visiting Wayside. The Operations Manager will lead a team of centre staff who work closely with visitors while also providing strategic leadership and advice to Wayside Executive in the development, establishment, implementation and evaluation of Wayside service provision.
Key Responsibilities
- Provision of strategic leadership and advice to the Wayside Executive on the development,
- establishment, implementation and evaluation of service provision for Aboriginal and Torres Strait Islander people.
- Provision of strategic leadership and advice on the development of Wayside’s Reconciliation Action Plan (RAP).
- Implement and oversee all plans that advance the Aboriginal community within Wayside and assist other teams within the Visitor Services portfolio, and other departments across Wayside, in this regard.
- Develop and embed a fit for purpose service provision model; developed as a Trauma Informed practice model with a cultural lens; that puts people and communities at the centre of decision making in line with Wayside Chapel’s mission statement.
- Develop cultural activities for delivery through the centre and across the organisation for the benefit of visitors, staff and community members.
- Plan and manage contract deliverables with Funding partners ie City of Sydney, and DCJ within project schedule and budget tolerances; developing appropriate controls, monitoring achievement against plans and adjusting plans to meet changing demands.
- Provide statistics, case studies and reports on the operations of the ACC team for Board reporting, grant acquittals and other purposes as required.
- Manage the ACC budget reporting and resourcing to achieve service delivery outcomes and savings targets.
About you
- Identify as Aboriginal (Aboriginality is a genuine occupational qualification and is authorised under section 14 (d) of the Anti-Discrimination Act of 1977).
- Experience in managing services for disadvantaged communities, including managing multidisciplinary teams.
- Experience working with Trauma informed models specific to First Nations peoples.
- A demonstrated understanding of the complexity of issues facing disadvantaged communities.
- Experience in managing complex and contentious issues relating to service delivery.
- Experience in service design and planning.
What’s in it for you?
- Five week’s Annual Leave
- 3 additional days of Flex Leave
- 17.5% annual leave loading
- $15,900 of your annual salary tax free through generous NFP salary packaging
- 10 Days Paid Cultural and Ceremonial Leave
- Flexible/hybrid working option
- Comprehensive Employee Assistance Program access
- Access to external clinical supervision
To apply, please follow the link. Include your CV and a cover letter detailing your motivations and relevant experience. For more information, please reach out to Lyndon Yeung, Talent Coordinator, at [email protected]
The successful applicant will require two COVID-19 vaccinations and a booster.
Head of Programs (full-time)
Wayside is seeking a passionate and experienced individual to join our team as the Head of Programs. As the Head of Programs, you will play a pivotal role in the management and leadership of our services.
Reporting directly to the CEO/ Pastor, this position is integral to Wayside’s delivery of our mission to create a community with ‘no us and them’.
Key Responsibilities
- Lead, direct and manage the Wayside program function and operations covering Care Coordination, Aboriginal Cultural Centre, Café and Community space, Pathways and Women Centre to ensure quality, responsive and appropriate services are provided to the Wayside visitor community.
- Provide high level strategic advice, forecasting and planning local demand for services, benchmarking and reporting performance and risk mitigation measures to enable the provision of locally tailored responsive services.
- Build a shared sense of direction, clarify priorities and goals and inspire others to achieve these.
- Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient, cost effective and in line with Wayside mission and vision and to action necessary improvements as required.
- Lead and manage accountability, governance and risk management across the function to ensure delivery in line with the Wayside Mission, Vison, Code of Conduct, Risk Management Framework and other relevant organisational policies.
- Coordinate, review and prepare high level quality strategic and operational briefing papers, board reports, business cases, proposals and correspondence to enable the CEO\Pastor to make timely decisions.
- Provide change management and leadership across Wayside to strengthen a shared understanding of and support for organisational goals and activities.
Key Challenges
- To step into a scenario that stands outside of the standard service delivery model and integrate that with our mission and vision with the tension that entails.
- Continually being creative and responsive in-service delivery while managing a constrained financial environment and changes in service demand.
- Manage high levels of risk for the Community and making decisions balancing mission with service delivery, individual visitors and making decisions on individual cases in a highly sensitive service area balancing mission and service delivery.
- Drive cultural reform and lead on change.
- Management of outcomes and impact measurement development to align with our mission and vision.
About you
- Experience in managing services for disadvantaged communities, including managing large multidisciplinary teams.
- A demonstrated understanding of the complexity of issues facing disadvantaged communities.
- Experience in managing complex and contentious issues relating to service delivery.
- Experience in leading significant change in a growth environment.
- Experience in service design and planning.
- Working with Children Check clearance.
What’s in it for you?
- Five weeks Annual Leave
- 17.5% annual leave loading
- $15,9000 of your annual salary tax free through generous NFP salary packaging
- Flexible/hybrid working option
- 10 Days Paid Cultural and Ceremonial Leave
To apply, please follow the link. Include your CV and a cover letter detailing your motivations and relevant experience. For more information, please reach out to Caitlin Cooper, People Operations & Partnering Manager [email protected]
The successful applicant will require two COVID-19 vaccinations and a booster.
Contact
Email: [email protected]
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Offers of employment to the successful applicants is dependent upon completing a Police Check and Working with Children Check prior to commencing employment.
