Wayside is growing more and more every day, bringing more and more people into our thriving community.

COVID-19 Policy

Please note, before you submit an application to work at Wayside Chapel that we are firm in our belief that we must embrace all efforts within our remit to manage and mitigate the spread of COVID-19. Therefore, we have made it mandatory for all staff and volunteers to be vaccinated against COVID-19. For more info, click here and get in touch with any questions. 

Cultural Support Worker

Working in a close knit team, you will help foster a culturally safe environment for our Aboriginal and Torres Strait Islander visitors and staff 

  • Part time, casual role – 8-22 hours per week  
  • Opportunity to work within a well-loved and respected Not-For-Profit 
  • Identified position  


Wayside Chapel has provided unconditional love, care and support for people on and around the streets of Kings Cross since 1964.
 
   
Under the banner of Love Over Hate, Wayside’s programs and services are designed to ensure that the most marginalised members of our community have access to essential health, welfare, social and recreational services. 

Each year, thousands of people visit Wayside’s two centres in Kings Cross and Bondi for assistance in gaining equitable access to essential health, welfare and related services. 
   
Our mission is creating community with no ‘us and them,’ breaking down the barriers of judgement and providing a safe place where people from all walks of life are welcome.  

The Cultural Support Worker operates within our Aboriginal Cultural Centre and is responsible for maintaining a culturally safe environment for our Aboriginal and Torres Strait Islander visitors & staff 

About the role:  

Working with Visitors   

Greet visitors, built rapport, basic assessment of need and direct visitor flow through service.  

Contributing to the development and delivery of various cultural activities.  

Provide visitors with information on the Aboriginal Cultural Centre services and other services by local providers.   

Attend external and internal appointments with visitors to ensure they feel culturally safe and supported.  

Assist visitors with navigating services including but not limited to government and health.  

Provide crisis support and respond to immediate issues  

Maintain a safe environment through monitor visitor behaviour and managing incidents as the arise, including dealing with aggression and AOD/overdose.  

Promote independence, self-determination, and self-worth in visitors through one to one and community engagement.  

Service Delivery   

Collaborate inform other programs within Wayside on cultural safety and practice for the advancement of visitor care  

Operate within a trauma-informed, healing-centred framework  

Explore opportunities to expand relationships with other local services  

Collaborate and work effectively with volunteers and with other programs within Wayside for the advancement of visitor care objectives  

Participate in interagency meetings when required and ensure Wayside offers a consistent and professional presence. Explore opportunities to expand relationships and collaborative work with local service providers  

Utilise a trauma informed care approach to all interactions with visitors  

Operate within a harm minimisation framework when working with visitors engaged in high- risk behaviours  

Ensure that all records are accurately kept in our database and system 

Follow all policies and procedures, including those relating to Work Health and Safety and care coordination models  

You will have:  

TAFE level qualifications in Community Services Work, Mental Health, Alcohol and Other Drugs or other relevant area, and/or extensive experience in the areas of addressing the needs of disadvantaged populations  

Cultural knowledge, understanding and awareness of issues facing the aboriginal community  

Experience working with at-risk populations and understanding of related issues, both practical and systematic (including but not limited to Juvenile Justice, Aboriginal and Torres Strait Islander, CALD, trauma, homelessness, mental health, alcohol, and other drugs)   

Knowledge of and ability to operate regarding trauma informed principles  

Initiative, flexibility, and the ability to work in a demanding environment   

Ability to work as part of a team with a commitment to sharing knowledge and expertise and supporting Wayside culture  

Understanding of community-based model of care and commitment to the mission, vision and values of Wayside.   

View full position description here. 

Special Conditions: Note that this is an ‘identified position’ and it is a genuine requirement that the person in this position must be of Aboriginal or Torres Strait Islander cultural background. 

Application and Recruitment Process 

Applicants should provide their resume and a cover letter outlining how your skills and experience meet the selection criteria.

Applications will be reviewed as submitted, so please  apply right away. 

Please note that we are firm in our belief that we must embrace all efforts within our remit to manage and mitigate the spread of COVID-19. So, we have made it mandatory for all staff and volunteers to be vaccinated against COVID-19.  
 
Offer of employment to the successful applicant is dependent upon completing a Police Check and Working with Children Check prior to commencing employment. 

 

Bequests Manager

About this Position 

The Bequest Manager is responsible for the direction and implementation of the Wayside Chapel bequest portfolio. The Bequests Manager will lead and grow the Bequest Program and play a crucial role in contributing to the long-term financial sustainability of Wayside Chapel. 
   
The role sits within the Partnerships and Growth Team. The team builds partnerships with individual donors, corporates, government agencies and bequestors to further the vision and long-range strategy of Wayside Chapel, as well to raise funds to support the current programs delivered by Wayside.   

Your key focus areas 
 
Program Management   

  • Lead the development and implementation of a long-term bequest strategy to increase bequest revenue  
  • Have high volume telephone conversations, and face to face meetings where appropriate, to nudge as many Wayside supporters along a Bequest pipeline as possible 
  • Prioritise residual bequests, and work with the Partnerships and Growth colleagues to create blended opportunities such as Living Gifts  
  • Implement and track the supporter journey for all existing and new bequestors while working closely with the Senior Manager of Philanthropy, and Marketing and Fundraising team, to ensure consistency of message in all communications  
  • Develop a marketing and communications strategy to support the bequest program and work closely with the Marketing and Fundraising team to develop collateral and to deliver bequest-related events;   
  • Work closely with the Fundraising and Marketing team to implement strategies that leverage appeal and survey communications to secure new bequestors.  

Relationship Management   

  • Develop and manage personal relationships with confirmed bequest donors along with their networks to foster ongoing support of Wayside;   
  • Work with Wayside’s Board of Directors and leverage their support to solicit confirmed bequests.   

Reporting and Administration   

  • Contribute to budget setting, forecasting and review and provide regular reporting to the Senior Manager Philanthropy as required.   
  • Manage program evaluation and regular reporting against program objectives;   
  • Maintain up-to-date information of relationships in the CRM system and related databases, including all emails, phone calls, meetings, event attendance and other engagement;   
  • Provide the Board of Directors and Executive Leadership Team with relevant information about donors and partners with whom they maintain relationships, keeping them up to date on donor activities  

About you 

  • Demonstrable and successful experience in relationship fundraising  
  • Experience delivering results with limited budgets within a charity or in a sales or business development role 
  • Exceptional relationship management skills with demonstrated experience fostering relationships with a wide range of stakeholders to achieve mutually beneficial outcomes 
  • Highly developed verbal and written communication skills and confidence in preparing and delivering compelling presentations, pitches, proposals and funding applications 
  • Excellent numeracy skills and the ability to analyse and prepare budgets and forecasts 
  • Proficiency in MS Office (Word, Excel, Powerpoint and Outlook) and Salesforce; 
  • Passion to make a positive impact on the community and a willingness to work within the Wayside Chapel ethos, support its values and advance its mission 

To apply, please follow the link. Include your CV and a covering letter detailing your motivations and relevant experience. For more information, please reach out to Tom Stevenson, Talent Lead [email protected] 
 
Applications will be reviewed as they are received, so please do not wait until the closing date to apply if you are interested. 
   
Please note that we are firm in our belief that we must embrace all efforts within our remit to manage and mitigate the spread of COVID-19. So, we have made it mandatory for all staff and volunteers to be vaccinated against COVID-19.  
 
Offer of employment to the successful applicant is dependent upon completing a Police Check and Working with Children Check prior to commencing employment. 

Women's Space
Team Leader

About this Position 

The Team Leader will oversee and coordinate the day-to-day operations of the Women’s Space team in Kings Cross. The Women’s Space team provides proactive and comprehensive support to women visitors with multiple intersecting and complex needs including matters related to domestic violence, housing, substance addiction, physical, mental health and legal issues. 

You will have experience in leading a small team to deliver broad ranging support services to women as well as experience implementing, and refining frameworks of care. 
 
The Team Leader reports to the Specialised Services Manager. This is a newly created role as Wayside is going to launch the Women’s Space in the coming months.  

There are some front line aspects to this role and you will need to be able to move seamlessly between operational priorities and team leadership/planning.  You will understand the issues faced by some of the most vulnerable women in the community and have a deep passion for this work.  

Key Responsibilities 

Provide direction and regular supervision to team members and students as required. 

Make decisions about day-to-day operations regarding staffing and events on the day and updating the Specialised Services Manager on important issues. 

Facilitate regular case reviews with the team, ensure that staff monitor and respond to visitor referrals from other Programs and collaborate with relevant service providers as appropriate. 

Provide opportunities for team members to debrief about visitors and facilitate referral to professional support as required. 

Be the spokesperson for the team and respond to emails and inquiries from other teams, service agencies and members of the Wayside community. 

Develop team members through skills based training and effective work planning. 

Lead the team in working effectively in the joint management of visitors’ care. Promote knowledge sharing and opportunities for cooperation within the Community Services team and with staff from other Programs teams. 

Lead and foster a culture in line with Wayside’s values and professional industry standards including visitor focused and outcomes-centred care.   

Actively support Wayside’s culture by working effectively across the organisation with the various departments within Wayside. 

Represent the interests of Women’s Space staff and visitors to the senior Programs team and senior Wayside management. 

Support the Team Leaders of Localised Programs portfolio to implement practice standards for women’s issues, particularly domestic violence 

Contribute to the ongoing development of the Specialised Services portfolio, including fostering strategic relationships with both internal and external stakeholders. 

Contribute to the development of Kings Cross Women’s Space through strategic and operational planning, and delivery of those plans. This includes reviewing policies and procedures and assisting with the design and implementation of new service systems and models of visitor care. 

Promote collaboration, establish effective partnerships and working arrangements with other programs within Wayside for the advancement of visitor care objectives. This includes ensuring effective referral pathways among the services and programs.  

Actively contribute to the objectives of the Wayside’s Visitor Services Plan through participation in Senior Operations and Specialised Portfolio meeting, Programs working groups, training and development 

Participate in, or delegate participation in, interagency meetings and ensure Wayside offers a consistent and professional presence. Explore opportunities to expand relationships and collaborative work with local service providers. 

Develop and implement effective processes and make use of available systems including CIMS. 

Manage staff rosters, approve timesheets and manage expenses for Care Coordination operations. 

About you 

Tertiary qualifications in a related discipline and/or relevant training and experience in managing Community Services programs. 

Experience working within Women’s services will be highly regarded 

Extensive experience working with at-risk populations and understanding of related issues, both practical and systematic (including but not limited to Juvenile Justice, Aboriginal and Torres Strait Islander, CALD, trauma, homelessness, mental health). 

Experience in service design, planning and implementation. 

High level interpersonal communication and problem-solving skills and the ability to resolve conflict within team and between visitors. 

Ability to effectively communicate and collaborate with government and other service providers for the benefit of visitors’ health and wellbeing. 

Commitment to the mission, vision and values of Wayside.  

To apply, please follow the link. Include your CV and a covering letter detailing your motivations and relevant experience. For more information, please reach out to Tom Stevenson, Talent Lead [email protected] 
 

Applications will be reviewed as they are received, so please do not wait until the closing date to apply if you are interested. 

 
NOTE: This role is exempt under the provision of the NSW Anti-Discrimination Act which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered only from persons who identify as women. 

Please note that we are firm in our belief that we must embrace all efforts within our remit to manage and mitigate the spread of COVID-19. So, we have made it mandatory for all staff and volunteers to be vaccinated against COVID-19.  
 
Offer of employment to the successful applicant is dependent upon completing a Police Check and Working with Children Check prior to commencing employment. 

Community Services Worker – Aboriginal Cultural Centre

About the Position 
We are looking for a dedicated and passionate person to join our welcoming and inclusive team. Our Aboriginal Cultural Centre is located at Kings Cross. 

We are currently open from 10-3 Monday to Thursday. Shift times are 9.30-4.30pm within these days. 2-3 days per week.  

The Community Services Worker is responsible for welcoming visitors to the Centre, ascertaining and responding to their immediate needs such as practical assistance and crisis referrals, and maintaining a safe space including appropriate management of incidents. 

You will possess a deep understanding of the needs of Aboriginal and Torres Strait islander people and a passion for improving outcomes through care, open communication anad teamwork.  

Key Responsibilities 
Greet visitors, build rapport, conduct basic assessment of need and direct visitor flow through the service; 

Provide visitors with information on Wayside services and other local services; 

Manage the provision of practical assistance including allocation of showers, toiletries, emergency clothes and emergency meals; 

Provide crisis support and respond to immediate visitor issues such as lack of housing, mental health crises and other health emergencies; 

Refer visitors to care coordination staff when appropriate; 

Maintain a safe environment through monitoring visitor behaviour and managing incidents as they arise, including dealing with aggression and AOD/overdose; 

Develop and deliver various activities to assist with visitor engagement; 

Promote independence, self-determination and self-worth in visitors through one-to-one and community engagement. 

TAFE level qualifications in Community Services Work, Mental Health, Alcohol and Other Drugs or other relevant area, and/or extensive experience in the areas of addressing the needs of disadvantaged populations  

Cultural knowledge, understanding and awareness of issues facing the aboriginal community  

Experience working with at-risk populations and understanding of related issues, both practical and systematic (including but not limited to Juvenile Justice, Aboriginal and Torres Strait Islander, CALD, trauma, homelessness, mental health, alcohol, and other drugs)   

Knowledge of and ability to operate regarding trauma informed principles  

Initiative, flexibility, and the ability to work in a demanding environment   

Ability to work as part of a team with a commitment to sharing knowledge and expertise and supporting Wayside culture  

Understanding of community-based model of care and commitment to the mission, vision and values of Wayside.   

Application and Recruitment Process 
Applicants should provide their resume and a cover letter outlining how your skills and experience meet the selection criteria, via the link in the job ad. 

Please also include in your cover letter youravailable days/times for work. 

Applications will enter a candidate pool, from which a shortlist will be made based on merit, interest, availability and need of the organisation. 

Applications will be reviewed as submitted, so please  apply right away. 

Please note that we are firm in our belief that we must embrace all efforts within our remit to manage and mitigate the spread of COVID-19. So, we have made it mandatory for all staff and volunteers to be vaccinated against COVID-19.  
 
Offer of employment to the successful applicant is dependent upon completing a Police Check and Working with Children Check prior to commencing employment. 

Marketing and Communications Coordinator

About the role 

As part of an inclusive, passionate and fun-loving team, your work will help raise the public profile of Wayside Chapel, its CEO and mission, as well as programs and the issues facing people who access services. 

Reporting to our Senior Manager of Marketing and Communications you play a key role in the day-to-day implementation of marketing and communication activities across a broad range of channels and platforms.   

Each day, you will help to implement campaigns that amplify the growth of Wayside Chapel, increase fundraising revenue, deepen the engagement with existing donors and draw in new people to our community. 

You will enjoy storytelling across a range of platforms. Through connection and conversations, you will get to see how your work directly benefits some of the most vulnerable people in our community. This is an amazing opportunity to work for an iconic and much loved not-for-profit. Every day you’ll hear both heart-warming and heartbreaking stories and truly feel like you are making a difference.  

Key Responsibilities 

Create high quality engaging communication content and marketing materials including, but not limited to, brochures, posters, newsletter content, factsheets, PowerPoint presentations, organisational updates, and videos 

Assist with planning and coordinating marketing activities to support awareness and fundraising campaigns 

Coordinate community management across Wayside social platforms, posting and engaging with our online community 

Update, edit and publish web content and social media content 

Coordinate the EDM system and publish e-newsletters 

Provide support with copywriting and proofing of material 

Coordinate the content calendar  

Create branded templates 

Assist with day-to-day administration and coordination of external events, conferences and workshops 

Assist with coordinating photography and videography shoots 

Assist with media activities including drafting press releases and coordinating media visits 

Assist with managing digital platforms and integration, including subscriptions and invoices 

Work with external graphic designers, internal stakeholders, printers and other professionals to develop marketing collateral 

About you 

At least one years’ experience coordinating brand, marketing and communication activities and campaigns. 

Either tertiary level education in marketing, communications or media production or relevant work experience that makes you job ready  

Strong copywriting skills 

Experience in utilising digital communication channels to increase awareness and deepen engagement with donors or customers 

Confidence and ability to maintain professional workplace relationships with internal stakeholders 

Excellent organisational and time management skills, including working under pressure and meeting deadlines. 

Ability to work collaboratively as part of a team and demonstrate organisation values consistently. 

Knowledge and understanding of the not-for-profit sector 

Connection to Wayside’s mission and a passion for people, inclusivity and community building  

To apply, please follow the link. Include your CV and a covering letter detailing your motivations and relevant experience. For more information, please reach out to Tom Stevenson, Talent Lead [email protected] 

Applications will be reviewed as they are received, please don’t delay or wait for a closing date if you are interested!
    
Please note that we are firm in our belief that we must embrace all efforts within our remit to manage and mitigate the spread of COVID-19. So, we have made it mandatory for all staff and volunteers to be vaccinated against COVID-19.  
 
Offer of employment to the successful applicant is dependent upon completing a Police Check and Working with Children Check prior to commencing employment. 

Contact

Email: [email protected]

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